Email″ on pp. 143–148 ″Strategy for Routine Replies, Routine Messages, and Positive Messages″ on pp. 172–174 ″Answering Requests for Information or Action″ on p. 174 Your Assignment According to a research study by the Children′s Hospital of Philadelphia, one-quarter of all motor vehicle accidents that involve children under age 12 are side-impact crashes—and these crashes result in higher rates of injuries and fatalities than those with front or rear impacts. You work in the consumer information department at Britax, a leading manufacturer of car seats. Your manager has asked you to prepare an email message that can be sent out whenever parents request information about side-impact crashes and the safety features of Britax seats. Write an email that explains the seriousness of side-impact crashes and describes how Britax′s car seats are designed to help protect children in side-impact crashes. Include a subject line in your e-mail. In your response, incorporate relevant information from the following links: Britax Side Impact Protection Explained ()
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