Read the article from the Washington Post called “Press 1 for frustration: Customers run into record phone waits as companies grapple with worker safety” elaborate on what is being discussed in the article. What are the current problems and issues that customer service agents/ companies are facing. Throughout your paper please share and discuss your experiences you as it pertains to customer service during COVID-19.

In addition you will need to research and discuss two companies/ businesses, who have experience on going problems within their service model (examples shipping, tech, and supply issues). Discuss their response to the problem, if they have yet to fix this problem. You must provide them with a detailed viable solution.