Field: Neuropsychology / psychology (brain functioning)
I am developing a service which organically fits with autonomic way of being which in inherent to humans. to prove the need of that (only to prove, no need to disprove), the basic explanation behind what’s happening when auto-pilot is broken is that it causes person to experience stress and the whole thing is very energy consuming/ the second thing is that by creating a positive experience we can alter how objective properties of the service/product are perceived. See expanded thought below, which will be needed to be explained a bit more thoroughly (in minimal detail, but informative) that:
1) The idea is that emotions affect the limbic before the prefrontal begins to analyze. The amygdala, which is responsible for emotional experience, as part of the limbic, accordingly affects the prefrontal. And it turns out that emotions change the perception of information. This proves the importance of a positive experience, so the person will not notice the mistake with the product or it will be easier to forgive (it would be nice to mention the RAS (reticular system))
2) The ganglion is responsible for the autopilot in the brain (default mode network). If we are faced with something new, then we have to strain the prefrontal cortex, which has a limited supply of energy. Can be linked to system 1 (autopilot) and system 2 (reflections on the situation) of Kahneman. This can be tied to why being inorganic is bad. Constant changes lead to the fact that we cannot use the autopilot = stress.
Please find academic (only) references for physiological claims or processes and write ideas above out in a more sysstematic and academic manner