you have a leadership role in a company that regularly communicates via email both internally and externally. You have recently received comments and complaints from customers that the employees of your company are too informal in their email correspondence. You have also noticed in your employees′ correspondence with you that a certain laxness in professionalism has crept into their emails. You have decided to craft a memorandum reminding employees that emails sent both internally and externally need to follow professional etiquette.