Discuss how you would utilize the various case management skills. Summarize some of the techniques they describe in the chapter as essential skills in helping people. Disarming anger can be a crucial technique used in
case management. Focusing on these particular techniques, pick one or two of them and tell me what surprised you about them or if there are any particular instances that you might find challenging. (2-4 pages) Also, read “Identifying Good Responses and
Poor Responses”(pp149-165)