Devise an innovative service that can leverage the post COVID-19 economy benefits from any one of the above sectors be it retail, health, food and restaurants, and /or hospitality. Your company is a consultancy firm who has to devise a new service that can leverage the post covid-19 economy benefits so that it can provide more accessible and flexible services to its customer base (Focus on 1-2 aspect of customer service only with several stakeholders involved). Choose any one of the four sectors – health, hospitality, food and/or retail services.

You have been asked to create an artefact/video detailing the configuration/map of the existing end–to-end service value network of this new company (Task 1) and a report that details the challenges faced in devising the new offering