Objective of this Assignment: The objective of this assignment is to reflect on a workplace conflict that you have experienced and compare and contrast different conflict strategies and appropriate resolution techniques that would have been appropriate to deal with the conflict. (The workplace conflict I would like to be written about is poor a poor manager not knowing how to manage their staff well by always putting them down and giving unclear expectations – This is in an Ontario hospital setting). This reflection essay relates to the following Course Learning Requirements: CLR 2: Assess the impact of different values, cultures, characteristics and social markers on communication. CLR 3: Analyze the influence of diversity on conflicts and develop tools for assessing and responding to workplace conflicts that are diversity-based CLR 4: Compare and contrast different conflict strategies and appropriate resolution techniques to determine appropriate use of interventions for different workplace conflicts. Pre-Assignment Instructions: To prepare for this assignment, read all of the modules and complete the embedded learning activities for Modules 1-11, with a particular focus on Modules 9 and 11. Review APA citation and referencing examples. Link. Assignment Tasks: Provide your own personal definition of conflict. Drawing from your prior work experience, describe a conflict that you have experienced. Include: what happened, who was involved, and how miscommunication or ineffective resolution techniques contributed to the conflict. Explain how this conflict was resolved. Compare and contrast different conflict resolution strategies in order to assess what could have been better done to resolve it.
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