ScenariosThe city manager has hired you as the chief of staff for your local government and has contacted you about the following issues concerning various governmental departments and external stakeholders:Issue 1In the past year, citizen, department, and outside stakeholder complaints have been filed against the Department of Health administrators. Such complaints cited unprofessional leadership, unethical practices, insufficient customer and patient care, poor fire and emergency response time, and inability to implement change and resolve conflict within and among subordinates and staff. The Department of Health is composed of the following agencies:Social Services.Fire and Emergency Management.Human Services.Issue 2The school board has a collaborative relationship with various government departments. In the last two months, the school board has charged department directors with failure to work collaboratively with the school board on its efforts to:Meet federal mandates regarding reformation of new policy issues that will impact the leadership of the Department of Redevelopment and Housing, the State Department of Education, and the State Department of Housing and Urban Development.Support the academic leadership of secondary school principals by providing specific student data from the Department of Juvenile Relations, in an attempt to improve student retention and performance toward increasing graduation rates.
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