Briefly specify the situation and comment on the effect it had on you; positive, negative, or otherwise. What did or didn’t get done? What would have enhanced the experience and usefulness for you? The reflective statement is to be written in first person, reflecting on your own experiences as a client. Please write your statement on a separate page from your essay. Part B 40%- Essay (maximum 1750 words) Discuss case management using the topics studied so far specifically: Discuss and critique two theories that have contributed to the evolution of Case Management Discuss the difference between person-directed and service provider driven/directed models of practice Critically discuss the tensions and conflicts that can arise in practice between the person-directed and service provider driven/directed models. Develop specific examples to illustrate your conceptual points and demonstrate that you understand their application in practice. RATIONALE back to top This assessment task will assess the following learning outcome/s: be able to develop an understanding of the main models of case management with a specific focus on a generic model. be able to articulate the theoretical underpinnings of the functions of the case management model. be able to critique case management systems within agency and community contexts, including provider driven vs client driven case management practices. be able to develop critical thinking and theory to practice application skills. be able to apply appropriate academic writing, referencing and presentation skills. Your reflection on your experience of receiving a human service will help orient you to what is helpful and unhelpful for other people who find themselves in this position from time to time. It encourages us to remember that we are all people. The essay allows you to apply case management definitions, systems and theory to practice. You will present the theoretical bases on which case management rests. It is important that the marker is able to identify your understanding of the evolution of case management, the person (client) centred model, the service provider driven/directed model and the tensions that can exist in practice. You will find completing the following topics immensely helpful. It is highly recommended that you complete these topics before you commence assessment task 1. The topics are located on the interact site. Topic 1: Origins and Influences Topic 2: Diverse Definitions and systems. Topic 3: Ethos Topic 4: Supporting theories You will find completing Module 1, the Discussion forum and the textbook essential for undertaking the task. MARKING CRITERIA AND STANDARDS back to top HD D CR PS FL Criteria 8.5- 10 7.5- 8.4 6.5- 7.4 5- 6.4 0- 4.9 Part A Identify and reflect on your own experience of using a human service organisation such as GP, Centrelink, Job Services etc. /10 Extensive discussion and critical reflection on the personal experience of using a human service organisation. A thorough identification of and critical reflection on the personal experience of using a human service organisation. Clearly identifies and reflects on the personal experience of using a human service organisation. Identifies and reflects on the personal experience of using a human service organisation. Fails to identify and/or reflect on your own personal experience of using a human service organisation, or does so inadequately. 8.5- 10 7.5- 8.4 6.5- 7.4 5- 6.4 0- 4.9 Part B Critical discussion of two theories underpinning Case Management /10 Comprehensive critical and extensive theoretical discussion and analysis of two theories underpinning case management. A thorough critical and substantial theoretical discussion of two theories underpinning case management. Identification and critical discussion of two theories underpinning case management. The argument regarding the two theories is well-structured and well-presented. Identifies and critically discusses two theories underpinning case management. Absent, inadequate or inaccurate exploration of the theoretical underpinnings of case management. 8.5- 10 7.5- 8.4 6.5- 7.4 5- 6.4 0- 4.9 Discussion on the difference between person-directed and service provider driven case management /10 A comprehensive critical and extensive theoretical discussion on the differences between person-directed and service provider driven case management. A thorough critical and substantial theoretical discussion on the differences between person-directed and service provider driven case management. A well-presented critical and theoretical discussion on the differences between person-directed and service provider driven case management. Discusses the differences between person-directed and service provider driven case management. Fails to accurately or adequately outline the differences between person-directed and service provider driven case management. 8.5- 10 7.5- 8.4 6.5- 7.4 5- 6.4 0- 4.9 Critical discussion of the tensions that arise in practice between the person-directed and service provider driven models. /10 Comprehensive critical and extensive theoretical discussion of the tensions that arise in practice between the person-directed and service provider driven models, supported by astute examples. Insightful critical and a substantial theoretical discussion of the tensions that arise in practice between the person-directed and service provider driven models, supported by contextual examples. ability to sufficiently, accurately and effectively support your work. They want to see genuinely informed discussion and analytical writing that leads to coherent and critical academic arguments.

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