2: Formative Assessment 3 (40572/18) 7RTM
You have just landed your first graduate role working in a call centre undertaking some resourcing for the business. The call centre is constantly busy, but you are expected to get the staff in and interested in the role. Discuss how you would effectively, efficiently, lawfully and professionally conduct yourself in such an environment. What short/term planning would you undertake and how would you go about it?
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