: Examine the importance of quality in modern business scenarios

Subtopic 2: Explore the costs and benefits of maintaining quality standards

Subtopic 3: Identify the internal and external demands for quality

Subtopic 4: Explore the tensions firms face in meeting quality standards

Subtopic 5: Describe the key components of quality control systems and measurements

Subtopic 6: Define the specific roles within a business surrounding quality assurance monitoring and
measurement