Conduct an interview with someone who has had a healthcare experience in the last two years. (not a routine doctors appointment) You will ask the person to describe the experience, give a general sense of what they considered positive or negative in the experience and how it impacted their perception of healthcare. Your write up is a summary of the conversation that may include a few key quotes. End the interview with questions of how their health insurance has changed in the last 5 years i.e. costs, deductibles, coverage of services etc.